Orders Questions

Is there an extended warranty available?
Future Motion offers a limited warranty for Onewheels purchased through our website directly or from authorized retailers. Future Motion's warranty does...
Tue, 24 Nov, 2020 at 9:13 PM
When is my order going to be shipped/arrive to me?
Estimated ship dates for an order with a Onewheel on it can be checked at any point on the following website: Dude Where’s My Onewheel?.  Any order that ha...
Tue, 24 Nov, 2020 at 9:17 PM
Is it too late to change an item or color of an item on my order?
We cannot change colors or items once an order is placed. If you want to remove a specific item from your order prior to it shipping, you can contact us...
Tue, 24 Nov, 2020 at 9:23 PM
I'm not going to be there to receive the package on time, can I change the address?
If a package is scheduled to be delivered on a date that you will not be able to sign for it, the package can always be redirected to a hold location. The f...
Tue, 24 Nov, 2020 at 9:30 PM
My tracking shows the package got returned to you
Please email our customer support team by filling out the Customer Support Form and we can work to get the order shipped back out to you.
Tue, 24 Nov, 2020 at 9:36 PM
My order came and there is an incorrect item or color
Please email our customer support team by filling out the Customer Support Form and we can get the correct item shipped out for you and provide a shipping l...
Tue, 24 Nov, 2020 at 9:39 PM
How long does it take for an order to be shipped?
We cannot wait to get you shredding! Depending on demand production times can vary. When you place your order you will receive an email containing a link wh...
Tue, 24 Nov, 2020 at 9:58 PM
What is your return policy?
All of our products have a 30-day window to be returned when unused and in the original package. Click here to see the policy on our site When the item is ...
Tue, 24 Nov, 2020 at 9:26 PM
I think my shipment got lost or damaged in transit
Please email our customer support team by filling out the Customer Support Form. If possible please take pictures of the damaged item and the outer box. We ...
Tue, 24 Nov, 2020 at 9:41 PM
What do I need to get to start riding?
All our boards come ready to ride out of the box! This means they do include home chargers. Purchasing any other accessories is totally up to the rider and ...
Tue, 24 Nov, 2020 at 9:35 PM